Privacy Policy

This Privacy Policy explains how Goldex Limited trading as Portable Building Specialists ("we", "us", or "our") collects, uses, stores, and shares personal information through https://www.portahomes.co.nz and in the course of operating our business in New Zealand.

We operate in New Zealand only. This policy is intended to comply with the Privacy Act 2020 and other applicable New Zealand privacy requirements.

By using our website, contacting us, requesting a quote, or otherwise dealing with us, you acknowledge this Privacy Policy.

Who we are

Goldex Limited t/a Portable Building Specialists
Website: https://www.portahomes.co.nz
General enquiries: info@portahomes.co.nz
Privacy enquiries: privacy@portahomes.co.nz
Legal enquiries: legal@portahomes.co.nz

What personal information we collect

We may collect personal information such as:

• your name
• your phone number, email address, and other contact details
• your physical address or delivery location
• details you provide when making an enquiry or requesting a quote
• information about products or services you are interested in or purchase from us
• records of communications with us
• information you submit through our website forms, email, or phone calls
• technical information such as your IP address, browser type, device information, and website usage data
• any other information you choose to provide to us

If you provide personal information about another person, you must have their authority to do so.

How we collect information

We collect personal information:

• directly from you when you contact us, fill out a form, request a quote, place an order, or otherwise interact with us
• automatically when you use our website, including through cookies, analytics tools, and server logs
• from publicly available sources where appropriate
• from third parties connected with providing our services, such as delivery providers, contractors, advisers, or agents acting on your behalf

Why we collect and use personal information

We collect and use personal information for purposes including:

• responding to enquiries and quote requests
• communicating with you about our products and services
• processing orders and arranging delivery or related services
• maintaining customer and business records
• improving our website, services, and customer experience
• administering and protecting our business and website
• complying with legal and regulatory obligations
• sending marketing communications where permitted by law or where you have requested them
• any other purpose authorised by you or required by law

We will only use your personal information for a lawful purpose.

When we may share your information

We may share personal information with:

• employees, contractors, and service providers who help us operate our business or website
• professional advisers such as accountants, lawyers, insurers, and IT providers
• delivery, logistics, hosting, analytics, or communications providers
  regulators, law enforcement agencies, courts, or government bodies where required or permitted by law
• a purchaser or successor if our business or assets are sold or restructured

We do not sell your personal information.

Storage and protection

We take reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration, or misuse.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. However, we use reasonable administrative, technical, and physical safeguards to protect the information we hold.

We retain personal information only for as long as it is required for the purpose it was collected, to satisfy legal obligations, or to resolve disputes.

Overseas disclosure

Although we operate in New Zealand only, some of our service providers may store or process information outside New Zealand. Where that occurs, we will take reasonable steps to ensure appropriate safeguards are in place, as required by New Zealand law.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve user experience.

You can usually disable cookies through your browser settings, but doing so may affect how the website functions.

Access and correction

You may request access to the personal information we hold about you and ask us to correct it if you think it is inaccurate.

To make a privacy request, contact: privacy@portahomes.co.nz

We may require proof of identity before responding. In some cases, we may refuse a request where permitted by law, but if we do, we will explain why.

Marketing communications

If you receive marketing messages from us and no longer want them, you can unsubscribe using the method provided in the message or contact us at info@portahomes.co.nz.

Complaints

If you have a privacy concern or complaint, please contact us first at privacy@portahomes.co.nz so we can try to resolve it.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and will take effect from the date it is posted, unless stated otherwise.